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| Example: install toner cartridge |
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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Light Lines or Streaks in One Color
Clean the laser window for the affected color with the laser window cleaning wand. For example, if lines or streaks are in magenta, clean the laser window on the Magenta Imaging Unit. For example, if streaks are seen in magenta, replace the Magenta Imaging Unit. more...
- Light Lines or Streaks or White Vertical Lines (All Colors)
Press the [Up] or [Down] arrow button until 'Reset Transfer Roller Life' is selected, then press the [OK] button. more...
- The Printer Hangs, Locks up, or Crashes. The Display Screen Hangs Displaying a Warming Up - Please Wait Message
Power OFF the Printer, Disconnect the Interface Cables, Power ON the Printer, and Print the Menu Map . Remove all interface cables (network cable, etc.). more...
- Jam at Fuser; Open Left Door A to Clear Message
Close Left Door A. Clear the Paper Jam Behind Left Door A . Open the Left Door A. more...
- Color Misregistration
Update the Printer Firmware (Software) to Maintenance Release PS 3.5.8 . more...
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